Refund Policy

1. Overview

At Pet Portrait AI, we strive to provide high-quality AI-generated pet portraits and excellent customer service. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services and products.

2. Digital Products and Services

Our services include AI-generated pet portraits, subscription plans, and credit packages. Due to the digital nature of our products and the immediate delivery of AI-generated content, special refund conditions apply.

3. Subscription Refund Policy

3.1 Monthly Subscriptions

• Refunds are available within 7 days of the initial subscription purchase
• Refunds are pro-rated based on usage and remaining subscription period
• If you have used more than 50% of your monthly credit allocation, refunds may not be available
• Renewal payments are non-refundable after the billing cycle begins

3.2 Annual Subscriptions

• Refunds are available within 14 days of the initial purchase
• Partial refunds may be available based on usage and remaining subscription period
• If you have generated more than 20% of your annual credit allocation, refunds may be reduced accordingly

4. Credit Package Refund Policy

• One-time credit purchases are eligible for refunds within 7 days of purchase
• Refunds are only available if less than 20% of purchased credits have been used
• Used credits will be deducted from the refund amount at their original purchase price
• Promotional or bonus credits are non-refundable

5. Quality Guarantee

We stand behind the quality of our AI-generated pet portraits. If you are unsatisfied with the quality of generated images, please contact us within 48 hours of generation. We may offer:

• Free regeneration with different parameters
• Credit refund for specific failed generations
• Technical support to improve results
• In exceptional cases, partial service refund

6. Non-Refundable Items

The following items are not eligible for refunds:

• Successfully generated and delivered AI portraits
• Credits that have been fully consumed
• Subscription renewals after the billing cycle has begun
• Services used in violation of our Terms of Service
• Promotional credits, bonus credits, or free trial credits
• Third-party service fees (payment processing fees)

7. Refund Process

7.1 How to Request a Refund

1. Contact our customer support team at [email protected]
2. Include your order number, account email, and reason for refund request
3. Provide any relevant details about technical issues or quality concerns
4. Allow up to 3 business days for initial review and response

7.2 Processing Time

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Credit card refunds may take 3-10 business days to appear on statements
• PayPal refunds typically appear within 3-5 business days

8. Chargeback Policy

If you initiate a chargeback or dispute through your payment provider instead of contacting us directly:

• Your account may be immediately suspended pending resolution
• We will provide documentation to support the validity of the charge
• Frivolous chargebacks may result in permanent account termination
• We prefer to resolve issues directly before chargeback proceedings

9. Technical Issues and Service Interruption

In the event of technical issues that prevent service delivery:

• We will extend subscription periods to compensate for downtime
• Credits lost due to technical failures will be restored
• Significant service interruptions may result in pro-rated refunds
• We will communicate service issues through email and website notifications

10. Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation: Stops future billing but does not refund past payments
• Refund: Returns money for services/products already paid for
• You can cancel your subscription at any time to prevent future charges
• Refunds require separate request and approval process

11. Special Circumstances

We may consider refunds outside our standard policy for:

• Documented medical emergencies affecting ability to use service
• Significant technical issues on our end preventing service use
• Billing errors or duplicate charges
• Fraudulent transactions (with proper documentation)

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be:

• Posted on this page with updated effective date
• Communicated via email to active subscribers
• Applied to purchases made after the effective date
• Subject to existing legal requirements and customer rights

13. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

14. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. In some jurisdictions, you may have additional rights that cannot be limited by this policy. This policy is designed to complement, not replace, your legal consumer rights.